More young people are turning to AI chatbots for mental health advice.

越来越多年轻人开始向AI聊天机器人寻求心理疏导建议。

Nearly 1 in 5 adolescents¹ and young adults reported using ChatGPT, Meta AI, Character.AI or other chatbots for mental health help when they were feeling stressed, angry or sad. That’s an estimated 8 million individuals, researchers report June 1 in JAMA Pediatrics. Using a similar survey, the same research team had found in 2024 that 1 in 8 young people sought this advice from chatbots, which are not regulated² or licensed³ for mental health treatment.

研究人员于6月1日在《美国医学会儿科杂志》发文称：近五分之一的青少年与青年群体表示，在焦虑、愤怒或低落时会使用 ChatGPT、元宇宙人工智能、Character.AI 等聊天机器人寻求心理帮助，预估人数达800万。该研究团队2024年开展同类调研时发现，当年八分之一的年轻人会从聊天机器人获取心理建议，而这类 AI 产品并未取得心理健康诊疗的监管资质与执业许可。

Suicide is a leading cause of death among children, adolescents and young adults. Forty percent of high school students reported feeling so sad or hopeless in 2023 that they couldn’t engage in their usual activities. But people face barriers⁴ to mental health treatment, including cost and too few practicing mental health professionals⁵. In 2024, 15 percent of 12- to 17-year-olds had a major depressive⁶ episode, yet around 40 percent of them did not receive mental health treatment.

自s是儿童、青少年及青壮年的主要致死原因之一。2023年，40%的高中生自述深陷悲伤与绝望，无法开展日常活动。但民众获取心理治疗困难重重，阻碍因素包括治疗费用高昂、持证在岗心理医师稀缺。2024年，12至17岁青少年中有15%出现重度抑郁发作，其中近四成没能接受相关心理诊疗。

Past research has found that chatbots provide inappropriate⁷ or dangerous advice to queries about sexual assault, substance use or suicide. A study that tested more than two dozen AI chatbots found that none of them offered an adequate⁸ response to someone at risk of suicide, researchers reported in Scientific Reports in 2025. The researchers’ criteria included not just that the chatbot give general advice about seeking professional help, but that the chatbot indicate it is not capable of dealing with the crisis⁹ and that it provide the correct emergency number to call.

过往研究表明，当用户询问性侵、药物滥用、自杀相关问题时，聊天机器人常会给出不妥甚至危险的答复。2025年研究人员在《科学报告》发布试验结果：在实测的二十余款AI聊天机器人中，没有一款能对有自杀倾向的使用者做出合格应答。研究划定的合格标准为：机器人除了给出寻求专业救助的通用建议外，还需明确自身无法处理该类急症，并提供准确的紧急求助热线。

For the new study, researchers conducted a nationally representative¹⁰ survey in November 2025. Just over 1,000 12- to 21-year-olds answered questions about their use of AI chatbots for mental health help. Of those who had relied on the technology, more than 40 percent did so at least once a month. And more than 60 percent — an estimated 5 million — haven’t told anyone they are getting help from chatbots.

这项新研究中，研究人员在 2025年11月开展全国抽样调研，超1000名12至21岁受访者填写了有关使用AI机器人进行心理求助的问卷。在使用过AI求助的人群里，超四成每月至少使用一次；超六成（约500万人）从未向任何人透露自己依靠聊天机器人疏导心理。